Janat Shah, Professor, Indian Institute
of Management Udaipur
Part I: Introduction and a Strategic View of Supply Chains
1 The Role of Supply Chain Management in Economy and Organization
2 Supply Chain Strategy and Performance Measures
3 Outsourcing: Make Versus Buy
Part II: Managing Material Flow in Supply Chains
4 Inventory Management
5 Transportation
6 Network Design and Operations: Facility Location
Part III: Managing Information Flow in Supply Chains
7 Demand Forecasting
8 Information Technology in Supply Chain Management
Part IV: Supply Chain Innovations
9 Supply Chain Integration
10 Supply Chain Restructuring
11 Supply Chain Contracts
12 Agile Supply Chains
13 Pricing and Revenue Management
14 Sustainable Supply Chain Management
Part V: Supply Chain Cases
Brand and Company Index
Subject Index
1) The learning objectives define the salient points in each chapter that the student needs to focus on while
reading the chapter. Their purpose is to minimize the need for repeatedly reading the chapter.
2) Opening vignettes capture incidents from the real world. These lay the foundation for the theory covered
in the chapter and exemplify the consequences of the application of theory to real-world situations.
3) Each chapter carries an interview of a senior management executive/CEO of a firm that is a supply chain leader
within the industry. The interviews highlight the supply chain challenges that real companies face and the
innovative supply chain practices that companies have adopted to establish themselves as the market leaders.
4) The caselets are snippets that present actual industrial practices or unique solutions adopted by companies.
5) A summary at the end of the chapter recapitulates the important concepts and definitions from the chapter.
It allows the students to concentrate on the salient points in the chapter.
6) Each chapter includes discussion questions at the end of the chapter.
7) Mini projects are activity and/or analysis-oriented assignments that give the student a clear view of the
problems that a supply chain manager faces in the real world.
8) Exercises are included at the end of selected chapters where key supply chain issues are discussed.