PART 1 Managing Processes
2 PROCESS STRATEGY AND ANALYSIS 59
3 QUALITY AND PERFORMANCE 113
4 CAPACITY PLANNING 159
SUPPLEMENT B WAITING LINES 187
5 CONSTRAINT MANAGEMENT 207
6 LEAN SYSTEMS 243
7 PROJECT MANAGEMENT 283
PART 2 Managing Customer Demand 327
8 FORECASTING 327
9 INVENTORY MANAGEMENT 375
SUPPLEMENT C SPECIAL INVENTORY MODELS 423
10 OPERATIONS PLANNING AND SCHEDULING 437
SUPPLEMENT D LINEAR PROGRAMMING 475
11 RESOURCE PLANNING 507
PART 3 Managing Supply Chains 561
12 SUPPLY CHAIN DESIGN 561
13 SUPPLY CHAIN LOGISTIC NETWORKS 591
14 SUPPLY CHAIN INTEGRATION 625
15 SUPPLY CHAIN SUSTAINABILITY
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New Chapter Opening Vignettes - Aimed at engaging and stimulating students' interest by profiling how real companies like CVS Pharmacy, Airbus, Microsoft, Ford Motor Company, and the Burj Khalifa, the tallest building in the world, apply specific operational issues.
A Unifying Central Figure introduces each chapter that embodies the philosophy of operations management, that adheres to the "building block" approach.
Discussions in certain chapters have been updated to highlight the latest in technology and its effects on the operations of a firm. Some of them are listed here:
I. New - Chapter 3, "Quality and Performance," introduces a systems approach to total quality management and emphasizes its importance with an integrating diagram that explains the interactions between continuous improvement, employee involvement, management commitment, and analytical process thinking.
II. New - Chapter 1, "Using Operations to Create Value," includes a discussion on the Internet of things (IoT), which relates to the interconnectivity of objects that can collect and exchange data without human intervention.
III. New - Chapter 14, "Supply Chain Integration," teaches students how a disruptive technology such as additive manufacturing (AM, also called 3-D printing) can reduce material inputs and make supply chains more flexible.
The present edition also includes India-specific discussions like Rail Sampark - 139, which has proved to be monumental in addressing the various challenges faced by rail users. The Times of India example has been given to show how effective resource planning can do wonders for a company.