Training in Interpersonal Skills: TIPS for Managing People at Work, 6/e by Stephen P. Robbins

By developing and practicing the material in Training in Interpersonal Skills, students can learn how to build productive relationships for any situation. This text also helps students master the skills necessary for personal and organizational effectiveness such as self-management, communication, teaming, and problem solving.
The sixth edition includes several new pedagogical tools-such as self-assessment quizzes, exercises, cases, etc.-and information on the importance and usage of social networking.

About the Author
Contents
Features
Downloadable Resources

Stephen P. Robbins, San Diego State University

Phillip L. Hunsaker, University of San Diego

Part I: Self-Awareness

Chapter 1. Skills: An Introduction

Chapter 2. Self-Awareness: A Point of Departure

Chapter 3. Self-Management: Clarifying Values, Setting Goals, and Planning

Chapter 4. Applying Emotional Intelligence

Part II: Communicating

Chapter 5. Sending Interpersonal Messages

Chapter 6. Listening and Reading Nonverbal Messages

Chapter 7. Providing Feedback

Chapter 8. Communicating Across Cultures

Part III: Motivating

Chapter 9. Goal Setting

Chapter 10. Coaching, Counseling, and Mentoring

Chapter 11. Empowering People Through Delegation

Part IV: Leading

Chapter 12. Politicking

Chapter 13. Applying Leadership Style

Chapter 14. Managing Change

Part V: Teaming

Chapter 15. Facilitating Teamwork

Chapter 16. Valuing Diversity

Part VI: Problem Solving

Chapter 17. Ethical Decision Making

Chapter 18. Creative Problem Solving

Chapter 19. Resolving Conflicts

Chapter 20. Persuading

Chapter 21. Negotiating

• Get students engaged in the material: Pedagogical Tools. Role-plays, cases, self-assessments, and exercises have been added to this edition. Specific examples of the tools found in this edition include:

• New! Self-Assessment Questionnaires. By taking these questionnaires students will discover if they have:

o Locus of control

o Type A personality

o Passive/assertive/aggressive behavior

• New! Managers Application Tips boxes have been added to describe the results from each of the self-assessment questions.

• The Behavior Skills Learning Model. Each chapter in Training in Interpersonal Skills is organized around the social learning model, which has been proven to be a successful pedagogical aid.

• NEW! Provide the latest information: New Topics. The importance and usage of social networking, impression management, persuasion tactics of social proof, and ingratiation, group process loss, and facilitating stages of team development have been added to this edition.

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