Elfriede Dustin is the QA/Testing Director at BNA Software and is author of Automated Software Testing (Addison-Wesley, 1999), the first book to address this critical topic and the book Quality Web Systems (AW, 2001). An acknowledged expert and Software Quality Assurance certified test engineer, she has worked on automated test tool rollouts for numerous companies and projects. She is also president of the Washington, D.C. area Rational Testing User Group. She has been invited to be keynote speakers for a number of quality assurance and testing conferences across the world.