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Front Office Operations, 4/e

Front Office Operations, 4/e

Author(s):
  • Colin Dix
    • Author: Colin Dix
    • ISBN:9788131701560
    • Price: Rs. 325.00
    • Pages:224
    • Imprint:Pearson Education
    • Binding:Paperback
    • Status:Available


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    The fourth edition of this best-selling text has been completely revised and updated throughout and has been brought in line with recent developments in information technology. It has a lively new design with many more illustrations, new case studies and examples incorporated throughout. All of which provide students with accessible clear coverage of the subject area.

    Table of Content

    1. The Hotel Reception
    2. Care of the Customer
    3. The Reception Office
    4. Advance Reservations
    5. Check In, Residence and Departure
    6. Guest Accounting
    7. Methods of Payment
    8. Sales and the Front Office
    9. Advance Sales and Techniques
    10. International Chains and Business

    Salient Features

    • Case studies and examples throughout.
    • Combines theory with practice.
    • Provides a step-by-step approach to the subject.
    • New section on the use of the internet.
    • Glossary of key terms.
    • Examples of forms and documentation used.
    • Ideal text for degree and HND/C courses in hospitality management