Table of Content

1. Introduction to Operations and Supply Chain Management
2. Operations and Supply Chain Strategies Dell Computer Corporation
3. Business Processes Procter & Gamble
4. Managing Quality Decatur Trust Bank
5. Managing Projects Bechtel Group
6. Developing Products and Services Whirlpool
7. Process Choice and Layout Decisions in Manufacturing and Services Bliven Furniture Company
8. Managing Capacity Merck and Crixivan
9. Forecasting Ford’s Palladium Debacle
10. Sourcing Decisions & the Purchasing Process Dell Computer Corporation
11. Logistics Kraft Foods
12. Sales and Operations Planning (Aggregate Planning)Covolo Diving Gear, Part 1
13. Managing Inventory Throughout the Supply Chain Amazon.com
14. Managing Production Across the Supply Chain Herman Miller
15. JIT / Lean Production Toyota Motor Company
16. Managing Information Technologies Across the Supply Chain

Salient Features

• Integrated Operations & Supply Chain Management Approach.
• Unique Chapters. Features two chapters not found in other operations Management texts. Written to meet the needs of organizations that seek employees who have been exposed to traditional supply chain management areas such as purchasing and logistics.
• Thorough coverage of Analytic Tools and Techniques.
• Extends discussion of services’ role in the economy.