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The Knowledge Management Toolkit: Orchestrating IT, Strategy, and Knowledge Platforms, 2/e

The Knowledge Management Toolkit: Orchestrating IT, Strategy, and Knowledge Platforms, 2/e

Author(s):
  • Amrit Tiwana
    • Author: Amrit Tiwana
    • ISBN:9788131706350
    • Price: Rs. 525.00
    • Pages:416
    • Imprint:Pearson Education
    • Binding:Paperback
    • Status:Available
    • With   CD


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    Thoroughly revised to reflect todays latest tools, technologies, and best practices, this hands-on guide walks students through the development of a state-of-the-art enterprise Knowledge Management Platform that can leverage a companys existing investments in intranets, data warehousing, data mining, groupware, and other technologies. It offers a complete roadmap for building KM systems incrementally—with each step delivering new business value, and seamlessly building on the work that preceded it. Students gain hands-on experience by through their own KM projects.

    Table of Content

    Part I: The Rubber Meets the Road.
    1. Introduction.
    2. The Knowledge Edge.
    3. The Origins Of Knowledge.
    Part II: The Road Ahead: Implementing Knowledge Management.
    1. The 10-Step Knowledge Management Road Map.
    Part III: The First Phase: Infrastructure Evaluation and Leverage.
    1. The Leveraged Infrastructure.
    2. Aligning Knowledge Management And Business Strategy.
    Part IV: The Second Phase: Km System Analysis, Design, and Development.
    1. The Knowledge Management Platform.
    2. Knowledge Audit And Analysis.
    3. Designing The Knowledge Management Team.
    4. Creating The Knowledge Management System Blueprint.
    5. Developing The Knowledge Management System.
    Part V: The Third Phase: Deployment.
    1. Prototyping And Deployment.
    2. Leadership And Reward Structures.
    Part VI: The Final Phase and Beyond: Real Options Analysis For Performance.
    1. Real-Options Analysis For Knowledge Valuation.

    Salient Features

    • NEW—An entirely rewritten chapter on strategy.
    • NEW—Real-options analyses added for KM evaluation.
    • NEW—An emphasis on the notion of knowledge platforms.
    • NEW—The role of digital peer-to-peer networks.
    • NEW—A pervasive distinction between knowledge integration and transfer.
    • Today's best techniques for planning, design, development, deployment, and management.
    • Widely applicable and trend-proof.
    • A 10-step road map—Each step of the strategy is explored in depth in a full chapter. The 10-step road map appears at the beginning of each step chapter, with details of the current step highlighted in the respective chapters.
    • KM case studies from leading companies worldwide—From Nortel to Rolls Royce.
    • A hands-on KM project assignment.
    • Practical checklists and diagrams.
    • “Lessons Learned” —At the end of each chapter.