Higher Ed. and Vocational >> Vocational >> Hospitality, Travel and Tourism Management >> Front Office Management


Managing the Lodging Operation

Managing the Lodging Operation

Author(s):
  • Robert Christie Mill
    • Author: Robert Christie Mill
    • ISBN:9788131714836
    • Price: Rs. 425.00
    • Pages:336
    • Imprint:Pearson Education
    • Binding:Paperback
    • Status:Not Available


    Free Shipping by VRVBookshop
    Ratings:

    Using an understandable, student-friendly writing style to provide comprehensive coverage, this text focuses on an industry-oriented description of the skills and knowledge necessary to successfully run a hotel. The various elements of the book are applicable to all operating departments in a lodging operation, though viewed from the perspective of a General Manager. Emphasis on financial responsibility is evident throughout the book’s theoretical model of how to manage a hotel, research-based presentation of what General Managers actually do, and explanation of how to become profitable through the delivery of service and quality.

    Table of Content

    1. Introduction—How to Manage a Hotel.
    2. Protecting the Assets: Guests, Employees, Structure and Contents.
    3. Protecting the Assets: Financial Controls.
    4. Managing Supply and Demand.
    5. Improving Employee Performance.
    6. Increasing Income: Revenue Management.
    7. Increasing Income: Cost Management.
    8. Improving Productivity.
    9. Managing Customer Service.
    10. Managing Quality.

    Salient Features

    • Logical chapter organization-Each concentrates on the functions of the department personnel rather than simply a description of the departments.
    • Focus on the role of the General Manager-Detailing seven major responsibilities: asset protection; managing supply and demand; increasing income; improving employee performance; improving productivity; managing customer service; and managing quality.
    • Shows students the difference between running a hotel like a business and running a business like a hotel — emphasizes the need to operate as a business that makes money through giving value.