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Managing Business Process Flows: Principles of Operations Management, 2/e

Managing Business Process Flows: Principles of Operations Management, 2/e

Author(s):
  • Ravi Anupindi
  • Sunil Chopra
  • Eitan Zemel
  • Sudhakar Deshmukh
  • Jan A. Van Mieghem
    • Author: Ravi Anupindi
    • ISBN:9788131722268
    • Price: Rs. 475.00
    • Pages:528
    • Imprint:Pearson Education
    • Binding:Paperback
    • Status:Available


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    This long awaited revision uses a process flows approach to operations to show students how managers can design and control business processes to increase profitability and decrease costs for the organization.

    Table of Content

    PART I: PROCESS MANAGEMENT AND STRATEGY.
    1. Products, Processes, and Performance.
    2. Operations Strategy and Management.
    PART II: PROCESS FLOW MEASUREMENT.
    1. Process Flow Measures.
    2. Flow-Time Analysis.
    3. Flow-Rate and Capacity Analysis.
    4. Inventory Analysis.
    PART III: PROCESS FLOW VARIABILITY.
    1. Managing Flow Variability: Safety Inventory.
    2. Managing Flow Variability: Safety Capacity.
    3. Managing Flow Variability: Process Control and Capability.
    PART IV: PROCESS INTEGRATION.
    1. Lean operations: Process Synchronization and Improvement.

    Salient Features

    • New! Opening Vignettes. Each chapter opens with current examples of how the theory can be applied to practice.
    • New! End-of-Chapter Resources. Each chapter concludes with resources that reinforce student understanding through: a list of key symbols and equations, key terms, discussion questions, and expanded exercise sets and a glossary at the end of the book for quick reference.
    • Model and understand the underlying process and its flows.
    • Study causal relationships between process structure and certain performance metrics
    • Formulate implications for managerial actions by filtering out managerial levers (process drivers).