Table of Content

1. Introduction to Enterprise Systems

2. Systems Integration
3. Enterprise Systems Architecture

4. Development Life Cycle
5. Implementation Strategies
6. Software & Vendor Selection
7. Operations & Post-Implementation

8. Program & Project Management
9. Organizational Change & BPR
10. Global, Ethics & Security Management

11. Supply Chain Management
12. Customer Relationship Management

Salient Features

• ERP Systems — The first section presents the technical foundation of ERP systems, providing motivation to learn about the implementation process.
• ERP Implementation — Section two provides information on the ERP development life-cycle, the process of selecting software and vendors, how to manage an ERP implementation project, and understand the concept of metrics and evaluation in an organization.
• People and Organization — In section three, students learn the issues dealing with people and organizational change, business process reengineering, change management, operational and post-implementation activities and the role of ethics and globalization.
• ERP Extensions — The final section emphasizes the two other enterprise-level applications, Supply Chain Management and Customer Resource Management, which are often integrated with ERP systems.