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Introduction to Hospitality Management, 2/e

Introduction to Hospitality Management, 2/e

Author(s):
  • John R. Walker
    • Author: John R. Walker
    • ISBN:9788131724873
    • Price: Rs. 695.00
    • Pages:720
    • Imprint:Pearson Education
    • Binding:Paperback
    • Status:Available


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    For courses in Introduction to Hospitality and Hospitality Management.

    Capturing the flavor and breadth of the industry, Introduction to Hospitality Management, Second Edition, explores all aspects of the field including: travel and tourism; lodging; foodservice; meetings, conventions and expositions; and leisure and recreation. Devoting six chapters to management, the text focuses on hospitality and management and uses first-person accounts, corporate profiles and industry morsels to foster a student’s appreciation for the field. This new edition features a new chapter on careers, more coverage of human resources, and its continued dedication to inspiring and developing hospitality professionals.

    Table of Content


    PREFACE PART 1 INTRODUCTION
    1. Welcome to the Hospitality Industry
    2. Careers in Hospitality
    3. Tourism
    PART 2 LODGING
    1. The Hotel Business
    2. Rooms Division
    3. Food and Beverage Operations
    PART 3 RESTAURANTS AND MANAGED SERVICES
    1. The Restaurant Business
    2. Restaurant Operations
    3. Managed Services
    4. Beverages
    PART 4 RECREATION, GAMING ENTERTAINMENT, AND ASSEMBLY MANAGEMENT
    1. Recreation, Theme Parks, and Clubs
    2. Gaming Entertainment
    3. Meetings, Conventions/Exhibitions, and Event Management
    PART 5 MANAGERIAL AREAS OF THE HOSPITALITY INDUSTRY
    1. Leadership and Management
    2. Planning
    3. Organizing
    4. Communicating and Decision-Making
    5. Human Resources and Motivation
    6. Control

    GLOSSARY
    INDEX

    Salient Features


    • Describes career opportunities and career paths that exist in all facets of the hospitality industry.
    • Includes self-assessment activities, as well as guidance on important topics such as resume writing and interviewing skills.
    • Expands the previous chapter on motivation to include a discussion of human resources.
    • Addresses one of the greatest challenges facing industry leaders: recruiting and motivating employees.
    • Discusses newer areas of the hospitality industry such as meetings, conventions, expositions and event management.