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Total Quality Management, (Revised Edition), 3/e

Total Quality Management, (Revised Edition),  3/e

Author(s):
  • Dale H. Besterfield
  • Carol Besterfield-Michna
  • Mary Besterfield-Sacre
  • Glen H. Besterfield
  • Hemant Urdhwareshe
  • Rashmi Urdhwareshe
  • Author: Dale H. Besterfield
    • ISBN:9788131732274
    • 11% Off
    • Price: Rs. 675.00
    • Offer Price:Rs. 601.00
    • Pages:584
    • Imprint:Pearson Education
    • Binding:Paperback
    • Status:Available


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    For courses in Quality Management offered in MBA and PGDBM programmes.

    Total Quality Management refers to an integrated approach by management to focus all the functions and levels of an organization on quality and continuous improvement. Over the years total quality management has become very important for improving a firm's processing capabilities in order to sustain competitive advantages. This book focuses on encouraging a continuous flow of incremental improvements from the bottom of the organization's hierarchy. Several technical topics are revised for the present context and their relevance to Indian industry is emphasized

    Table of Content

    Part 1: PRINCIPLES AND PRACTICES
    1. Introduction
    2. Leadership
    3. Customer Satisfaction
    4. Employee Involvement
    5. Continuous Process Improvement
    6. Supplier Partnership
    7. Performance Measures
    Part 2: TOOLS AND TECHNIQUES
    1. Benchmarking
    2. Information Technology
    3. Quality Management Systems
    4. Environmental Management System
    5. Quality Function Deployment
    6. Quality by Design
    7. Failure Mode and Effect Analysis
    8. Products Liability
    9. Total Productive Maintenance
    10. Management Tools
    11. Statistical Process Control
    12. Experimental Design
    13. Taguchi’s Quality
    14. Engineering

    Salient Features

    • Many case studies, including Indian cases and examples, have been added.
    • Pedagogical tools like multiple choice questions, chapter objectives, and summaries have been added.
    • Information about Design for Six Sigma (DFSS) is covered in the chapter on quality by design.
    • Failure Mode and Effect Analysis (FMEA) is revised as per the fourth revision of FMEA manual by Automotive Industry Action Group (AIAG).
    • Measurement Systems Analysis is added in the chapter on statistical process control.
    • Revised updates on quality standards like the ISO 9000 and ISO 14000 series, and other sector specific standards like TL 9000, have been included.
    • New concepts in performance measures like revised criteria for the Malcolm Baldrige Award, Balance Scorecard, etc. have been added.
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