Supervisory Management, 11/e
Supervisory Management, 11th edition (formerly Supervision: Diversity and Teams in the Workplace, 10e) sets the standard for content for courses in Supervision, Fundamental of Management, Applied Management. This extensive revision includes many new topics and updated materials including; new chapter on Managing Diversity, Conflict Resolution, Teams, Leadership Styles, Competition, Six Sigma, Foreign Ownership, Information Technology, and much more. Touted as the #1 “how-to” text on supervision student's will explore the basic principles of management—planning, organizing, staffing, leading, and controlling people and operations—with a strong emphasis on their application to real on-the-job situations.
Table of Content
- The Supervisor’s Special Role
- Management Concepts
- Management Functions
- Communication
- Building Relationships and Resolving Conflict
- Motivation
- Leadership and Management Styles
- Leading Change
- Teams and Groups
- Selection and Organizational Entry
- Training
- Managing Diversity
- Performance Management
- Discipline
- Complaints, Grievances, and Unions
- Security, Safety and Health
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Salient Features
Topics and Features highlight this extensive revision:
- Opening cases in each chapter, “Lecture Launchers”
- Chapter on Managing Diversity (Chapter 12)
- Supervisors and Ethics features in each chapter
- SkillBuilding exercises in each chapter
- SkillBuilding writing exercises
- Discussions on managing Baby Boomers, Gen-Xers, and Millennials
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