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Total Quality Management Revised Edition: For Anna University, 3/e

Total Quality Management Revised Edition: For Anna University, 3/e

Author(s):
  • Dale H. Besterfield
  • Carol Besterfield-Michna
  • Mary Besterfield-Sacre
  • Glen H. Besterfield
  • Hemant Urdhwareshe
  • Rashmi Urdhwareshe
    • Author: Dale H. Besterfield
    • ISBN:9788131764961
    • Price: Rs. 275.00
    • Pages:520
    • Imprint:Pearson Education
    • Binding:Paperback
    • Status:Not Available


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    Total Quality Management refers to an integrated approach by management to focus all the functions and levels of an organization on quality and continuous improvement. Over the years total quality management has become very important for improving a firm’s processing capabilities in order to sustain competitive advantages. This book focuses on encouraging a continuous flow of incremental improvements from the bottom of the organization’s hierarchy. Several technical topics are revised for the present context and their relevance to the Indian industry is emphasized.

    Table of Content

    Preface to the Revised Edition
    Preface
    PART ONE: Principles and Practices
    1.       Introduction
    2.       Leadership
    3.       Customer Satisfaction
    4.       Employee Involvement
    5.       Continuous Process Improvement
    6.       Performance Measures
    PART TWO: Tools and Techniques
    7.       Benchmarking
    8.       Quality Management Systems
    9.       Environmental Management System
    10.   Quality Function Deployment
    11.   Quality by Design
    12.   Failure Mode and Effect Analysis
    13.   Total Productive Maintenance
    14.   Management Tools
    15.   Statistical Process Control
    16.   Taguchi’s Quality Engineering
    Appendix
    References
    Model Question Papers

     

    Salient Features

    • Offers readers a comprehensive coverage of total quality management
    • Design for Six Sigma is covered in the chapter on quality by design
    • Revised updates on quality standards like ISO 9000 and ISO 14000 series, and other sector-specific standards like TL 9000 have been included
    • Many case studies, including Indian cases and examples, have been added
    • Includes PowerPoint slides and a solution manual for instructors
    • Includes four university model question papers and solutions for two model question papers