This is the definitive, up-to-the-minute guide to systems management for every IT professional responsible for maintaining stable, responsive IT production environments. Top IT system management expert Rich Schiesser illuminates both the theoretical and practical aspects of systems management, using methods and examples drawn from decades of professional experience in roles ranging from data center leadership to infrastructure design. Schiesser covers every systems management discipline, every type of IT environment, and all elements of success: technology, processes, and people. This edition adds detailed new coverage of the popular IT Infastructure Library, showing how ITIL's 10 processes align with the 12 processes Schiesser presents. Another new chapter addresses key issues related to ethics, legislation, and outsourcing. Additional new coverage ranges from managing wireless networks, VoIP, and "ultra-speed" Internet to strategic security and new approaches to facilities management