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Quality Management

Quality Management

Author(s):
  • Donna C.S. Summers
  • Author: Donna C.S. Summers
    • ISBN:9789332551855
    • 10 Digit ISBN:9332551855
    • Price:Rs. 599.00
    • Pages:592
    • Imprint:Pearson Education
    • Binding:Hardback
    • Status:Available


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    Appropriate for Business, Engineering, and Engineering Technology, and for courses in Quality Management, Management of Organizations, Quality Improvement, and Quality Assurance.

     Quality Management: Creating and Sustaining Organizational Effectiveness, Second Edition explores how quality management has progressed from an emphasis on the management of quality to a focus on the quality of managing, operating, and integrating customer service, marketing, production, delivery, information, and finance areas throughout an organization's value chain. New or updated chapters on lean, Six Sigma, ISO 9000, and supply chain management cover the latest areas that are critical to companies competing in today's global environment. Designed to enable students to recognize the cornerstones of creating and sustaining organizational effectiveness, this text is based on key quality initiatives, including Six Sigma, the Malcolm Baldrige National Quality Award, ISO 9000, lean manufacturing, and value creation.

     

    Table of Content

    1. Organizational Effectiveness.
     
    2. Organizational Philosophy.
     
    3. Quality Systems.
     
    4. Creating a Customer Focus.
     
    5. Organizational Leadership.
     
    6. Strategic Planning.
     
    7. Human Resource Development and Management.
     
    8. Managing the Supply Chain
     
    9. Measures of Organizational Success.
     
    10. Benchmarking.
     
    11. Process Management.
     
    12. Lean Tools and Techniques
     
    13. Problem-solving Tools and Techniques.
     
    14. Project Management.
     
    15. Business Results.
     
    Appendix 1. Z Tables.
    Appendix 2. X-bar and R chart factors.
    Appendix 3. Malcolm Baldrige National Quality Award Assignment Guidelines.
    Appendix 4. Websites for Quality.
    Appendix 5. Attribute Charts. Appendix A: Data Sheets.

     

    Salient Features

    Appropriate for Business, Engineering, and Engineering Technology, and for courses in Quality Management, Management of Organizations, Quality Improvement, and Quality Assurance. 
     Quality Management: Creating and Sustaining Organizational Effectiveness, Second Edition explores how quality management has progressed from an emphasis on the management of quality to a focus on the quality of managing, operating, and integrating customer service, marketing, production, delivery, information, and finance areas throughout an organization's value chain. New or updated chapters on lean, Six Sigma, ISO 9000, and supply chain management cover the latest areas that are critical to companies competing in today's global environment. Designed to enable students to recognize the cornerstones of creating and sustaining organizational effectiveness, this text is based on key quality initiatives, including Six Sigma, the Malcolm Baldrige National Quality Award, ISO 9000, lean manufacturing, and value creation.
     
    Hallmark Features
    Coverage of topics essential to the industry, including customer focus creation, value creation, leadership, process improvement and management, strategic planning, measures of performance, supply chain management, human resources management, knowledge and information management, project management and business results. Provides students with a solid understanding of what it takes manage an effective organization.
    Student-friendly narrative. Offers students an engaging writing style that makes the material more stimulating and accessible.
    End-of-chapter cases that review an effective organization. Gives students insight to an actual organization from seven different points of view so they have a tangible example of the subject matter.
    Examples from a host of industries and organizations. Furnishes students with real world situations that illustrate the broad range of applicability of topics while provoking further interest in the material.
    Question and answer format. Enables students to focus on the issues that are troubling for managers.
    An emphasis on principles of management. Encourages students to concentrate on the core factors involved in managing a successful business.
    Based on Six Sigma, the Malcolm Baldrige National Quality Award, ISO 9000, lean manufacturing, and value creation. Presents students with current topics that are of strong interest to industries and organizations worldwide so they are better prepared for the workforce.