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Understanding and Managing Diversity

Understanding and Managing Diversity

Author(s):
  • Carol Harvey
  • Author: Carol Harvey
    • ISBN:9789332555211
    • 10 Digit ISBN:9332555214
    • Price:Rs. 499.00
    • Pages:416
    • Imprint:Pearson Education
    • Binding:Paperback
    • Status:Available


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    For undergraduate and graduate courses in human resources.


    A diverse approach to understanding and managing diversity.


    Understanding and Managing Diversity uses applications to clarify the complexity of a diverse workforce, and explains how it can be used as an organizational asset. This text also provides students with a wide range of expertise-from the perspective of experienced interdisciplinary instructors (business, psychology, economics, theology, law, politics, history, etc.) to practitioners (diversity trainers, corporate managers, etc.).


    This edition has been substantially updated to reflect the changing diversity issues in today's workplace-including 18 new and 15 revised articles/cases/exercises.

     

    Table of Content

    SECTION I: UNDERSTANDING INDIVIDUAL PERSPECTIVES OF DIVERSITY
    1. DIVERSITY!
    -Jeanne Aurelio and Christopher Laib
    2. Understanding Attribution Theory by Using Visual Literacy                                                
    -Carol P. Harvey         
    3. I AM…
    -M. June Allard
    4. Diversity Awareness Quiz
    -Paul C. Gorski
    5. Thriving in a Multicultural Classroom                                 
    -Michelle R. Dunlap
    6. Body Ritual Among the Nacirema
    -Horace Miner
    7. Increasing Multicultural Understanding: Uncovering Stereotypes
    -John R. Bowman
    8. White Privilege and Male Privilege: A Personal Account of Coming to See Correspondences through Work in Women's Studies
    -Peggy McIntosh
    9. The Emotional Connection of Distinguishing Differences and Conflict
    -Carole G. Parker     
    10. The Best of the Best                            
    -R. Roosevelt Thomas, Jr.
    11. The Pitney Bowes Case: A Legacy of Diversity Management   
    -Carol P. Harvey
    12. Exploring Diversity in Your Organization   
    -Carol P. Harvey
    SECTION II: UNDERSTANDING PRIMARY ASPECTS OF DIVERSITY: RACE AND ETHNICITY
    13. World View of Cultural Diversity
    -Thomas Sowell
    14. We Have an African American President: How Could Racism Still be a Major Problem?
    -Joyce McNickles
    15. To Be Asian in America
    -Angela Johnson Meadows
    16. Inventing Hispanics: A Diverse Minority Resists Being Labeled
    -AmitaiEtzioni
    17. Immigration: Cultural Transmission Today
    -M. June Allard
    18. Negotiating: The Top Ten Ways that Culture Can Effect Your Negotiation
    -Jeswald W. Salacuse
    19. Global Call Center Exercise: Learning to Negotiate
    -Carol P. Harvey       
    20. The Coca-Cola Company: Then and Now       
    -Carol P. Harvey               
    21. Being an Only       
    -Carol P. Harvey
    SECTION III: UNDERSTANDING PRIMARY DIVERSITY: GENDER, SEXUAL ORIENTATION, AGE, AND PHYSICAL CHALLENGE
    22. Women in Leadership Positions: Why Aren't They There Yet?
    -Carol P. Harvey and Deborah L. Larsen
    23. The Paradox of Male Privilege
    -Steven D. Farough
    24. Are We Equal Yet? Making Sense of Lesbian, Gay, Bisexual, and Transgender Issues in the Workplace
    -Gerald Hunt
    25. Generational Diversity in the Workplace
    -Diane M. Holtzman, Evonne J. Kroger, and Charles D. Srock
    26. How Old Should You Be to Drive a Bus? Exploring Ageism
    -Sharon P. McKechnie
    27. Musical Chairs
    -M. June Allard
    28. The Best Buy Case: Committed to the Inclusion of People with Disabilities
    -David P. Harvey
    29. Sexual Harassment    
    -Carol Harvey
    30. The Cracker Barrel Restaurants   
    -John Howard       
    SECTION IV. UNDERSTANDING SECONDARY ASPECTS OF DIVERSITY, SOCIAL CLASS, RELIGION, APPEARANCE, AND MILITARY EXPERIENCE
    31. Social Class: The Fiction of American Meritocracy
    -Colleen A. Fahy
    32. Does Social Class Make a Difference?
    -Carol P. Harvey
    33. Religion in the U.S. Workplace
    -Kathleen M. Fisher, Jeanne M. McNett, and Pamela D. Sherer
    34. Appearance and Weight Inclusion Issues in the Workplace
    -M. June Allard
    35. Military Veterans
    -Carol P. Harvey
    36. Choosing the Board   
    -M. June Allard
    37. Fairfax Metropolitan Hospital   
    -M. June Allard       
    SECTION V: MANAGING DIVERSITY: ETHICAL, LEGAL, COMMUNICATION, AND MARKETING ISSUES
    38. The Ethics of Workplace Diversity
    -Jeanne McNett
    39. Ethics and Diversity: Legal Applications in the Workplace
    -M. June Allard
    40. How Canada Promotes Workplace Diversity
    -Marc S. Mentzer
    41. Media Messages: The Shaping of Culture
    -M. June Allard
    42. Improving Communication in Today's Diverse Workplace
    -Gina Colavecchio and Carol P. Harvey
    43. Changing Consumer Markets: The Business Case for Diversity
    -M. June Allard
    44. The Bar Exam
    -M. June Allard
    45. The UBS Diversity Case   
    -Arlene O. Dewitt
    SECTION VI: MANAGING ORGANIZATIONAL CHANGE AND DIVERSITY
    46. Leadership, Employee Resource Groups, and Social Responsibility: What Organizations Can Do to Manage Diversity
    -Carol P. Harvey
    47. Work-Life Balance Issues: Changing When and How the Work Gets Done
    -Carol P. Harvey       
    48. Diversity Training: Ideological Frameworks and Social Justice Implications
    -Patti DeRosa
    49. The Diversity Awards: What Do They Mean?
    -M. June Allard
    50. Evaluating Diversity Management: Conducting a Diversity Audit
    -Carol P. Harvey       
    51. The U.S. Air Force Academy Case
    -Egidio A. Diodati
     

    Salient Features

    • For undergraduate and graduate courses in human resources.
    • 
    • A diverse approach to understanding and managing diversity.
    • 
    • Understanding and Managing Diversity uses applications to clarify the complexity of a diverse workforce, and explains how it can be used as an organizational asset. This text also provides students with a wide range of expertise-from the perspective of experienced interdisciplinary instructors (business, psychology, economics, theology, law, politics, history, etc.) to practitioners (diversity trainers, corporate managers, etc.).
    • 
    • This edition has been substantially updated to reflect the changing diversity issues in today's workplace-including 18 new and 15 revised articles/cases/exercises.
    • 
    • NEW! Present the information in a logical succession: Reorganization of Material. The progression of material has been changed in this edition to help students learn in a way that is accessible to them.
    • Section I-shows students how to understand who they are and how it affects their perceptions and stereotypes.
    • An example of an organization that has used diversity to its business advantage (Pitney Bowes) is provided.
    • Section II and III-explain how members of these social identity groups experience the workplace in terms of primary diversity.
    • An example of an organization that changed its approach to diversity management as a result of a major civil rights lawsuit (Coca-Cola) and one that has not made such progress (Cracker Barrel) is provided.
    • Section IV-shows how the secondary and more changeable aspects of diversity can impact individuals and organizations.
    • Examples of how an organization struggled with a hiring decision and discrimination involving multiple social identities (Fairfax Memorial) are included.
    • Section V-provides information on the ethical, legal, and economic challenges that diversity brings to organizations.
    • An example of how poor diversity management and failure to change can result in legal challenges and lost opportunities (UBS) is included.
    • Section VI-shows how organizations can change through initiatives such as improved corporate leadership, active employee resource groups, effective social responsibility/philanthropy efforts, and supplier and diversity training programs.
    • An example of what happens when an organization lacks effective management programs (Air Force Academy) is provided.
    • NEW! Provide students with the latest information:
    • New and timely diversity topics have been added, including:
    • Racial identity
    • Work-life balance
    • Military veterans
    • Diversity leadership
    • Corporate philanthropy
    • Workplace communication
    • Marketing to diverse consumers
    • Training
    • Diversity awards
    • A new Best Practices feature provides examples of successful innovations-intended to stimulate creative thinking about managing diversity.
    • This edition features 18 new and 15 revised articles/cases/exercises. Examples include:
    • New cases based on companies such as:
    • Coca-Cola
    • Cracker Barrell
    • Fairfax
    • Air Force Academy
    • New exercises that cover topics such as:
    • Attribution
    • Age
    • Intercultural communication
    • Sexual harassment
    • Legal issues
    • Increased amount of pedagogical features:
    • Points of Law expanded from 7 to 13
    • Diversity on the Web increased from 28 to 31
    • Writing Assignments expanded from 8 to 22
    • Reprinted material from:
    • Diversity Executive
    • DiversityInc.
    • Brookings Institute
    • Ivey Publishing
    • The integration of Legal Briefs-short explanations of diversity related law inserted into relevant readings and cases. Additionally, this is one of the few texts with material from Peggy McIntosh (author of the seminal article White Privilege).For undergraduate and graduate courses in human resources.
    • 
    • A diverse approach to understanding and managing diversity.
    • 
    • Understanding and Managing Diversity uses applications to clarify the complexity of a diverse workforce, and explains how it can be used as an organizational asset. This text also provides students with a wide range of expertise-from the perspective of experienced interdisciplinary instructors (business, psychology, economics, theology, law, politics, history, etc.) to practitioners (diversity trainers, corporate managers, etc.).
    • 
    • This edition has been substantially updated to reflect the changing diversity issues in today's workplace-including 18 new and 15 revised articles/cases/exercises.
    • 
    • NEW! Present the information in a logical succession: Reorganization of Material. The progression of material has been changed in this edition to help students learn in a way that is accessible to them.
    • Section I-shows students how to understand who they are and how it affects their perceptions and stereotypes.
    • An example of an organization that has used diversity to its business advantage (Pitney Bowes) is provided.
    • Section II and III-explain how members of these social identity groups experience the workplace in terms of primary diversity.
    • An example of an organization that changed its approach to diversity management as a result of a major civil rights lawsuit (Coca-Cola) and one that has not made such progress (Cracker Barrel) is provided.
    • Section IV-shows how the secondary and more changeable aspects of diversity can impact individuals and organizations.
    • Examples of how an organization struggled with a hiring decision and discrimination involving multiple social identities (Fairfax Memorial) are included.
    • Section V-provides information on the ethical, legal, and economic challenges that diversity brings to organizations.
    • An example of how poor diversity management and failure to change can result in legal challenges and lost opportunities (UBS) is included.
    • Section VI-shows how organizations can change through initiatives such as improved corporate leadership, active employee resource groups, effective social responsibility/philanthropy efforts, and supplier and diversity training programs.
    • An example of what happens when an organization lacks effective management programs (Air Force Academy) is provided.
    • NEW! Provide students with the latest information:
    • New and timely diversity topics have been added, including:
    • Racial identity
    • Work-life balance
    • Military veterans
    • Diversity leadership
    • Corporate philanthropy
    • Workplace communication
    • Marketing to diverse consumers
    • Training
    • Diversity awards
    • A new Best Practices feature provides examples of successful innovations-intended to stimulate creative thinking about managing diversity.
    • This edition features 18 new and 15 revised articles/cases/exercises. Examples include:
    • New cases based on companies such as:
    • Coca-Cola
    • Cracker Barrell
    • Fairfax
    • Air Force Academy
    • New exercises that cover topics such as:
    • Attribution
    • Age
    • Intercultural communication
    • Sexual harassment
    • Legal issues
    • Increased amount of pedagogical features:
    • Points of Law expanded from 7 to 13
    • Diversity on the Web increased from 28 to 31
    • Writing Assignments expanded from 8 to 22
    • Reprinted material from:
    • Diversity Executive
    • DiversityInc.
    • Brookings Institute
    • Ivey Publishing
    • The integration of Legal Briefs-short explanations of diversity related law inserted into relevant readings and cases. Additionally, this is one of the few texts with material from Peggy McIntosh (author of the seminal article White Privilege).