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Total Quality Management (2 Color)

Total Quality Management (2 Color)

  • Dale H. Besterfield
  • Author: Dale H. Besterfield
    • ISBN:9789332534452
    • 10 Digit ISBN:9332534454
    • Price:Rs. 729.00
    • Pages:624
    • Imprint:Pearson Education
    • Binding:Paperback
    • Status:Available

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    Total Quality Management refers to an integrated approach by management to focus all the functions and levels of an organization on quality and continuous improvement. Over the years, total quality management has become very important for improving a firm's processing capabilities in order to sustain competitive advantages. This book focuses on encouraging a continuous flow of incremental improvements from the bottom of the organization's hierarchy. This fourth edition includes a historical perspective of the quality movement in India. Updated information on various standards and a wider spectrum of quality-related standards has also been included.


    Table of Content

    1. Introduction
    2. Leadership
    3. Customer Satisfaction
    4. Employee Involvement
    5. Continuous Process Improvement
    6. Supplier Partnership
    7. Performance Measures
    8. Benchmarking
    9. Information Technology
    10. Quality Management Systems
    11. Environmental and Occupational Health and Safety Management System
    12. Quality Function Deployment
    13. Quality by Design
    14. Failure Mode and Effect Analysis
    15. Products Liability
    16. Total Productive Maintenance
    17. Management Tools
    18. Statistical Process Control
    19. Experimental Design
    20. Taguchi's Quality Engineering

    Salient Features

    Salient Features
    • 1)More case studies and examples from the Indian context for the benefit of readers
    • 2)Pedagogical tools such as chapter objectives, summaries and multiple-choice questions,  as well as expanded content on new management tools have been added
    • 3)Failure Mode and Effects Analysis (FMEA) and quality standards like the ISO 9000, ISO 14000 and TL 9000 have been revised
    • 4)Addition of concepts and information on product life cycle and Weibull, Design for Six Sigma (DFSS), Balanced Scorecard, Measurement Systems Analysis, Occupational Health and Safety Assessment Series (OHSAS) 18001 and 18002
    • 5)Information about business excellence awards such as Ramkrishna Bajaj National Quality Award  (RBNQA), the Malcolm Baldrige Award,CII Exim Award and Deming Award will provide readers with a  comprehensive perspective on the topic
    • 6)Concept of Part Level Quality Plans (PPAP), which is an integral part of most automotive companies  has been added