IT as a Service (ITaaS) Framework, The: Transform to an End-to-End Services Organization and Operate IT like a Competitive Business
Part I Introducing IT as a Service Part II The IT as a Service Framework Part III Bringing the Framework Together and Optimizing the Transformation Part IV The Future
The only end-to-end guide to planning, implementing, and operating IT as a Service (ITaaS)
Transform your IT organization into a competitive, agile, and relevant "business within a business" Align all your IT services to outcomes that drive profits for business stakeholders Design an end-to-end ITaaS Service Delivery model purpose-fit to your company's strategic needs Get comprehensive support artifacts: sample templates, dashboards, project plans, and ore Offers in-the-trenches ITaaS guidance you won't find in any other book"